Business Telephony Solutions

VISION - Effective management of Contact Centres underpins the success of handling customer relationships for many organisations. Traditional Call Centres simply fail to deliver necessary features, integration and ease of use required. Managing call flow and system configuration of a Contact Centre has also been problematic with costly external assistance often required.

Vision Contact Centre provides a platform that enables Supervisors and Administrators to access real-time information about all Call, Queue and Staffing events and the ability to easily modify system parameters to meet customer service and staff productivity benchmarks. This high level of flexibility also ensures that the system can be easily managed during periods where call volumes are unpredictable or external events impact on Contact Centre planning.

Also, as the database directories are shared across all modules, information interchange ensures all staff can view the status of other staff from both Contact Centre and Non-Contact Centre areas.

QMASTER - Q-MasterEX - developed with the needs of 10 to 200-seat contact centres in mind and offers the high-end multi-media contact centre functionality that was previously only available to much larger organisations.

Small and medium-sized contact centres have the same requirements to satisfy customers as larger centres, but not necessarily the resources to invest in and manage complex contact centre solutions. Zeacom ContactCenter is a scalable contact centre solution that offers high-end functionality at an affordable price.

Unparalleled control at your fingertips - adjust call patterns, set skills-based routing profiles, assign agents to multiple queues and apply these parameters based on time of day and day of week.

Improve Customer Service - your best customers can have automatic priority status applied to their calls or they can be directed to the agent who last talked to them.

Lower call abandonment rates - keeping callers informed significantly reduces the number of abandoned calls. When waiting times are prolonged, callers are given the option of leaving a Callback message, which maintains its position in the queue and is delivered to an agent as if the caller was still on the line.

Reduce call-handling times - by delivering calls to the most appropriately skilled agent and then screen popping caller details to the agents PC - before they answer the call.

Transform your Call Centre into a Contact Centre - Zeacom ContactCenter intelligently manages all media types and delivers call to the most appropriate agent, making your contact centre more responsive and cost effective.

Minimize your investment - Zeacom ContactCenter is completely modular, allowing you to select the components you need today to best meet your operational and budgetary requirements, while retaining the flexibility to add additional modules in the future.