Contact centres are centralised offices within businesses to handle all inbound (and sometimes outbound) customer contact. They are a natural evolution of the traditional ‘call centre’, but allow businesses to effectively manage a more diverse set of customer communications. Contact centres have expanded beyond just calls/voice to support email, letters, live-support, social media and instant messaging to deliver a better experience to your customers and better cost control and visibility for the business.
Talkware has implemented over 50 contact centre systems across Australia since 2002. We work with NEC, Alcatel Lucent, IPFX and Enghouse to deliver the best solution for your specific business size and requirements.